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Table 1 Different types of customization in the previous works (Tasanen 2018)

From: Survey on ERP’s customization-driven requirements engineering

  Luo (2004) Brehm et al. (2001) Glass (1998) Hong and Kim (2002)
Configuration Configure the modules of the innate ERP to represent the business process of the organization Regularize the modules of the innate ERP to reflect the functionalities of the organization   Choose in the beginning the concerned processes and set the parameters of the innate ERP
Modification Modify the source code of the innate ERP Modify the modules code to produce a unique business process The user changes the source code of the innate ERP Modify the source code of certain modules
Adaptation   Includes the configuration and the modification Synonym of customization  
Customization Includes the configuration and the modification Synonym of configuration Settle the values of the tables and choose the concerned processes Does not change the identity of the ERP (at the same time synonym of configure)
Extension/service supply to the user   Program an additional software in an open interface Implement the local solutions Fill the gap between the functionalities of the ERP and the needs of the organization