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Table 2 Critical factors of success of implementation of an ERP, bibliographical terminologies and reference in the literature (Arvidsson and Kojic 2017)

From: Survey on ERP’s customization-driven requirements engineering

Critical success factors Used terminology and bibliographical references
Engagement of the direction Engagement and support of the direction (Sherry Finney 2007; Badewi and Shehab 2015); the implication of the direction (Moon 2007); support and engagement of the direction (Dezdar and Sulaiman 2009; Saade and Nijher 2016); support of the direction (Shaul and Tauber 2013); experience project manager leadership (Osman and Abd-El-Kader 2018)
Users involvement Return of the usage by the users (Saade and Nijher 2016); implication of users (Dezdar and Sulaiman 2009; Shaul and Tauber 2013); end user rendering (Osman and Abd-El-Kader 2018)
Management of change Management of cultural change (Sherry Finney 2007; Osman and Abd-El-Kader 2018); balanced and acquired company settings (Moon 2007); management of organizational change (Moon 2007); program to manage change (Dezdar and Sulaiman 2009); experience of a major organizational change (Shaul and Tauber 2013); preparation atmosphere for the organizational change (Saade and Nijher 2016)
Support to the project Support for the project (Moon 2007; Ahmed and Mohamad 2014); support to the sellers (Dezdar and Sulaiman 2009); local partnership to the sellers. (Saade and Nijher 2016)
Reengineering of the business process Reengineering of the business process and software configuration (Sherry Finney 2007); alignment of the business process (Moon 2007); process reengineering and minimal customization (Dezdar and Sulaiman 2009); reengineering of the business process (Saade and Nijher 2016; Osman and Abd-El-Kader 2018)
Communication Communication plan (Sherry Finney 2007); communication (Moon 2007; Osman and Abd-El-Kader 2018); communication and communication at the level of the enterprise (Dezdar and Sulaiman 2009); transparency opened communication (Saade and Nijher 2016)
Training and education Users training and education (Dezdar and Sulaiman 2009); training and education (Moon 2007; Shaul and Tauber 2013)
Implementation team Balanced team (Sherry Finney 2007); composition of the ERP team, competences and compensation (Dezdar and Sulaiman 2009; Osman and Abd-El-Kader 2018); competence of the team project (Shaul and Tauber 2013); champion of the project (Sherry Finney 2007); skilful decider (Sherry Finney 2007); small internal team of the best employees (Saade and Nijher 2016)
Usage of consultants Selection of consultants and relation (Sherry Finney 2007); support to the existing system (Saade and Nijher 2016); usage of consultants (Dezdar and Sulaiman 2009; Osman and Abd-El-Kader 2018)
Implementation strategy Deadline and strategic implementation (Sherry Finney 2007); software process of implementation (Moon 2007); emergency plan (Saade and Nijher 2016); implementation strategy (Shaul and Tauber 2013)
Selection of the ERP Selection of the ERP (Sherry Finney 2007); prudent selection of the software (Dezdar and Sulaiman 2009); process of selection of the system (Shaul and Tauber 2013); ERP adapted to the organization
Management of the project Management project and evaluation (Dezdar and Sulaiman 2009); project follow (Shaul and Tauber 2013); project management (Sherry Finney 2007; Moon 2007; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)
Quality management System test (Sherry Finney 2007); quality of the system (Shaul and Tauber 2013); management of the quality (Saade and Nijher 2016; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)
Risks management Management of crisis and anomaly (Sherry Finney 2007); analysis and test of software and the detection of anomalies (Dezdar and Sulaiman 2009); software maintenance (Shaul and Tauber 2013); management of risks (Saade and Nijher 2016; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)