Table 2 Critical factors of success of implementation of an ERP, bibliographical terminologies and reference in the literature (Arvidsson and Kojic 2017)

Engagement of the direction

Engagement and support of the direction (Sherry Finney 2007; Badewi and Shehab 2015); the implication of the direction (Moon 2007); support and engagement of the direction (Dezdar and Sulaiman 2009; Saade and Nijher 2016); support of the direction (Shaul and Tauber 2013); experience project manager leadership (Osman and Abd-El-Kader 2018)

Users involvement

Return of the usage by the users (Saade and Nijher 2016); implication of users (Dezdar and Sulaiman 2009; Shaul and Tauber 2013); end user rendering (Osman and Abd-El-Kader 2018)

Management of change

Management of cultural change (Sherry Finney 2007; Osman and Abd-El-Kader 2018); balanced and acquired company settings (Moon 2007); management of organizational change (Moon 2007); program to manage change (Dezdar and Sulaiman 2009); experience of a major organizational change (Shaul and Tauber 2013); preparation atmosphere for the organizational change (Saade and Nijher 2016)

Support to the project

Support for the project (Moon 2007; Ahmed and Mohamad 2014); support to the sellers (Dezdar and Sulaiman 2009); local partnership to the sellers. (Saade and Nijher 2016)

Reengineering of the business process

Reengineering of the business process and software configuration (Sherry Finney 2007); alignment of the business process (Moon 2007); process reengineering and minimal customization (Dezdar and Sulaiman 2009); reengineering of the business process (Saade and Nijher 2016; Osman and Abd-El-Kader 2018)

Communication

Communication plan (Sherry Finney 2007); communication (Moon 2007; Osman and Abd-El-Kader 2018); communication and communication at the level of the enterprise (Dezdar and Sulaiman 2009); transparency opened communication (Saade and Nijher 2016)

Training and education

Users training and education (Dezdar and Sulaiman 2009); training and education (Moon 2007; Shaul and Tauber 2013)

Implementation team

Balanced team (Sherry Finney 2007); composition of the ERP team, competences and compensation (Dezdar and Sulaiman 2009; Osman and Abd-El-Kader 2018); competence of the team project (Shaul and Tauber 2013); champion of the project (Sherry Finney 2007); skilful decider (Sherry Finney 2007); small internal team of the best employees (Saade and Nijher 2016)

Usage of consultants

Selection of consultants and relation (Sherry Finney 2007); support to the existing system (Saade and Nijher 2016); usage of consultants (Dezdar and Sulaiman 2009; Osman and Abd-El-Kader 2018)

Implementation strategy

Deadline and strategic implementation (Sherry Finney 2007); software process of implementation (Moon 2007); emergency plan (Saade and Nijher 2016); implementation strategy (Shaul and Tauber 2013)

Selection of the ERP

Selection of the ERP (Sherry Finney 2007); prudent selection of the software (Dezdar and Sulaiman 2009); process of selection of the system (Shaul and Tauber 2013); ERP adapted to the organization

Management of the project

Management project and evaluation (Dezdar and Sulaiman 2009); project follow (Shaul and Tauber 2013); project management (Sherry Finney 2007; Moon 2007; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)

Quality management

System test (Sherry Finney 2007); quality of the system (Shaul and Tauber 2013); management of the quality (Saade and Nijher 2016; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)

Risks management

Management of crisis and anomaly (Sherry Finney 2007); analysis and test of software and the detection of anomalies (Dezdar and Sulaiman 2009); software maintenance (Shaul and Tauber 2013); management of risks (Saade and Nijher 2016; Badewi and Shehab 2015; Osman and Abd-El-Kader 2018)